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The Essentials of Feedback & Performance Management (2020)
Welcome to the Course
[2020] The Essentials of Giving and Receiving Feedback (Series Trailer) (0:54)
Meet Andy and Davis, Your Instructors (3:55)
How to Build Trust with Your Teammates
Trust is the #1 Predictor of Team Effectiveness (3:43)
Trust-building Method 1: Gaining Leverage through Vulnerability (3:27)
Trust-building Method 2: Google’s Listen to Act Method (3:03)
Trust-building Method 3: How to Use Coffee Diplomacy (3:08)
Trust-building Method 4: Using the “Yes and…” Game (3:14)
Trust-building Method 5: Learn to Use the MBTI Personality Test (4:30)
Section Wrap and Video Quiz (1:01)
Communication Skills for Giving and Receiving Feedback
It’s Your Job to Be Human (3:16)
The Two Ingredients of Effective Feedback (2:51)
The Growth Mindset and Growth-oriented Communications (2:42)
How to Solicit Feedback from Teammates (4:08)
Three Skills for Steering Conversations (4:43)
Section Wrap and Video Quiz (1:18)
From Coaching to Performance Reviews: The Forms of Feedback
Four Methods for Exchanging Feedback (1:27)
Method 1: Standups and Group Feedback Sessions (7:39)
Method 2: Giving Feedback through Digital Mediums (3:34)
Method 3: How to Be an Effective Coach or Mentor (6:19)
Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks) (5:10)
Section Wrap and Video Quiz (0:54)
Examples of Feedback Methods in Action
An Introduction to the Feedback Roleplay Library (1:00)
An Example of Using the Myers-Briggs (MBTI) Personality Test (4:27)
An Example of Training Teammates to Ask for Feedback (3:07)
An Example of a Brief Mentorship Session (4:04)
An Example of Starting an Effective Group Feedback Session (5:35)
An Example of Steering a Difficult Conversation (3:46)
Two Examples of Self-Criticism to Kickstart Feedback (2:11)
An Example of Giving Effective Digital Feedback (2:58)
An Example of Using the Growth Mindset to Structure Feedback (2:38)
An Example of an Effective Performance Improvement Conversation (4:29)
Section Wrap and Links to Additional Feedback Scenario Resources (0:41)
Building Towards Continuous Feedback Systems
An Introduction to People Operations and People Analytics (1:42)
The Buildings Blocks of People Operations (or “People Ops”) (4:34)
How to Capture Performance Data (3:11)
Why Measuring Process vs. Outcome is Strategically Important (4:08)
Why You Should Drive towards a Continuous Feedback Culture (3:26)
Automation Strategies for Continuous Feedback Capture (5:39)
Bonus Interview with CTO Shane Stanford (Groupon, Apartments.com)
Shane Stanford on Feedback in Development Environments (23:33)
An Example of Using the Growth Mindset to Structure Feedback
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