Welcome to Feedback & Performance Management | New for 2023
How to Build Trust with Your Teammates
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Trust is the #1 Predictor of Team Effectiveness (3:43)
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Trust-building Method 1: Gaining Leverage through Vulnerability (3:27)
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Trust-building Method 2: Google’s Listen to Act Method (3:03)
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Trust-building Method 3: How to Use Coffee Diplomacy (3:08)
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Trust-building Method 4: Using the “Yes and…” Game (3:14)
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Trust-building Method 5: Learn to Use the MBTI Personality Test (4:30)
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Voices from the Field: How Do You Build Trust with Someone? (4:21)
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Feedback Simulation: Take Over the Team at Monstera Analytics (0:42)
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Access Eazl's Guide to Decoding Personalities at Work
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Section Wrap and Video Quiz (1:01)
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Special Lecture: The Impact of Coronavirus on Employee Engagement
Communication Skills for Giving and Receiving Feedback
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It’s Your Job to Be Human (3:16)
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The Two Ingredients of Effective Feedback (2:51)
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The Growth Mindset and Growth-oriented Communications (2:42)
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How to Solicit Feedback from Teammates (4:08)
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Three Skills for Steering Conversations (4:43)
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Voices from the Field: How Do You Mentally Prepare to Have a Tough Conversation? (4:03)
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Section Wrap and Video Quiz (1:18)
From Coaching to Performance Reviews: The Forms of Feedback
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Four Methods for Exchanging Feedback (1:27)
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Method 1: Standups and Group Feedback Sessions (7:39)
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Method 2: Giving Feedback through Digital Mediums (3:34)
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Method 3: How to Be an Effective Coach or Mentor (6:19)
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Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks) (5:10)
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Voices from the Field: How Do You Coach Someone to Better Performance? (3:28)
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Section Wrap and Video Quiz (0:54)
Examples of Feedback Methods in Action
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An Introduction to the Feedback Roleplay Library (1:00)
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An Example of Using the Myers-Briggs (MBTI) Personality Test (4:27)
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An Example of Training Teammates to Ask for Feedback (3:07)
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An Example of a Brief Mentorship Session (4:04)
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An Example of Starting an Effective Group Feedback Session (5:35)
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An Example of Steering a Difficult Conversation (3:46)
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Two Examples of Self-Criticism to Kickstart Feedback (2:11)
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An Example of Giving Effective Digital Feedback (2:58)
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An Example of Using the Growth Mindset to Structure Feedback (2:38)
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An Example of an Effective Performance Improvement Conversation (4:29)
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Section Wrap and Links to Additional Feedback Scenario Resources (0:41)
Building Towards Continuous Feedback Systems
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An Introduction to People Operations and People Analytics (1:42)
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The Buildings Blocks of People Operations (or “People Ops”) (4:34)
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How to Capture Performance Data (3:11)
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Why Measuring Process vs. Outcome is Strategically Important (4:08)
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Why You Should Drive towards a Continuous Feedback Culture (3:26)
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Automation Strategies for Continuous Feedback Capture (5:39)
Bonus Interview with CTO Shane Stanford (Groupon, Apartments.com)
